Caspay Services S.R.O (“Company,” “we,” “our,” or “us”) operates SOLNEX — a decentralized yield intelligence platform built on the Solana blockchain and powered by the METAsol Quantum Engine.
We recognize the importance of your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, process, store, and protect your information when you access or use the SOLNEX platform, website, or related digital services.
By visiting or using our website or applications, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
2. Information We Collect
We collect both personal and non-personal information from users to operate effectively and deliver a secure, efficient platform experience.
2.1 Personal Data Provided by You
Wallet Information: Blockchain wallet addresses used for activation, yield withdrawals, or grid operations.
Account Information: When you register or contact us, we may collect your name, email address, username, and preferences.
Communication Data: Correspondence, inquiries, or support requests sent via our platform or contact forms.
2.2 Automatically Collected Data
Technical Data: Browser type, IP address, device identifiers, and access times.
Usage Information: Platform activity logs, transaction timestamps, referral links, and on-chain interactions related to SOLNEX Grids or METAsol Engine connections.
Cookies and Tracking: Data collected through cookies and analytics tools to improve user experience and platform performance.
2.3 On-Chain and Public Data
Transactions recorded on the Solana blockchain are public and immutable. SOLNEX does not control, modify, or delete data permanently stored on-chain. Users are encouraged to safeguard their privacy by using non-identifying wallet addresses.
3. Purpose of Data Collection
We process user data for the following lawful and legitimate purposes:
To operate, maintain, and improve the SOLNEX platform.
To verify user actions and enable decentralized yield generation.
To personalize user experience and enhance security.
To manage communications, including updates, notices, and platform announcements.
To comply with applicable legal obligations under Czech Republic and EU laws.
We process your personal data based on one or more of the following legal grounds: (a) your consent, (b) contractual necessity, (c) legitimate interests, or (d) compliance with legal requirements.
4. Cookies and Analytics
We use cookies, web beacons, and similar tracking technologies to:
Maintain user sessions and preferences.
Analyze usage patterns to improve site performance.
Monitor aggregate platform behavior for product optimization.
Users can disable cookies through browser settings, but certain functions may become limited.
Third-party analytics services, such as Google Analytics or on-chain monitoring APIs, may collect anonymized traffic data under their respective privacy policies.
5. Data Storage and Retention
Your personal data is stored securely on encrypted servers and retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
We do not store private keys, seed phrases, or any wallet credentials. All blockchain transactions occur under your control through decentralized wallets.
Once the retention period expires, all personal data will be deleted or anonymized.
6. Data Sharing and Disclosure
We do not sell, rent, or trade user data. However, we may disclose information in the following cases:
Compliance with Law: To meet legal or regulatory obligations under Czech or EU law.
Platform Integrity: To investigate or prevent fraudulent or abusive activities.
Service Providers: To trusted third-party partners who assist with platform maintenance, analytics, or compliance, bound by confidentiality obligations.
Corporate Transactions: In the event of a merger, acquisition, or restructuring of Caspay Services S.R.O, subject to appropriate data protection safeguards.
All disclosures are made in strict compliance with GDPR and local privacy regulations
7. Data Protection and Security
We implement industry-standard security measures to protect your personal data, including:
End-to-end encryption of data in transit and at rest.
Restricted access controls and multi-layer authentication.
Continuous on-chain verification for transactional integrity.
While we strive to protect your information, no system is entirely immune from vulnerabilities. You acknowledge that blockchain-related operations inherently involve public transparency, and SOLNEX cannot guarantee absolute security of data transmitted over decentralized networks.
8. International Data Transfers
Your data may be processed or stored on servers located in or outside the European Economic Area (EEA).
We ensure all transfers comply with GDPR standards and maintain adequate data protection safeguards.
9. Your Rights Under GDPR
As an EU user, you have the following rights:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal data, where legally permissible.
Restriction: Request limitations on data processing.
Portability: Request data in a machine-readable format for transfer.
Objection: Withdraw consent or object to specific data uses.
Requests may be submitted to privacy@solnex.ai, and will be handled within thirty (30) days in compliance with GDPR regulations.
10. Links to Third-Party Services
SOLNEX may include links to third-party websites or dApps. We are not responsible for their content, data handling, or privacy practices. Users are advised to review the privacy policies of any third-party sites they visit.
11. Children’s Privacy
SOLNEX is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data, please contact us immediately for removal.
12. Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on https://solnex.ai, with the revised date indicated at the top.
Your continued use of SOLNEX after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:Email: legal@solnex.aiCompany: Caspay Services S.R.OAddress: Prague, Czech Republic